Privacy Policy
Last updated: 04/08/2026
1. Information We Collect
We collect information when you:
- Register or log in to your account
- Make a booking
- Contact us through the form
- Visit our website (cookies and analytics)
This information includes: your name, email, phone, identification document details, and payment information.
2. How We Use Information
- To process your bookings
- To send you confirmations and vouchers
- To notify you about offers (with your consent)
- To improve our services
- For legal and security purposes
3. Sharing of Information
We share your information only with:
- The hotels where you book (name, contact)
- Payment providers (to process transactions)
- Legal authorities (when required by law)
We do not sell your personal information to third parties.
4. Data Security
We use technical and organizational measures to protect your information, including SSL encryption, hashed passwords, and restricted access.
5. Cookies
Our website uses cookies to:
- Maintain your session (functional cookies)
- Remember your preferences
- Analytics to improve the website
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of information
- Request deletion of your account
- Withdraw consent for marketing
7. Contact
For any questions about privacy, contact us:
Email: [email protected]
Tel: +355 69 25 45 150
8. Messages you send us on Instagram Direct
When you write to us on Instagram Direct, we receive and store only the following:
- The text of the messages you send us and our replies.
- Your Instagram profile name, so we know who we are talking to and can pick the conversation up where you left it.
- Anything you choose to tell us during the conversation — for example your name, phone number, travel dates, number of travellers or your children's ages.
Why we need it. We use it only to answer you, prepare an offer and continue the conversation later without making you type everything again. We do not use it for personalised advertising.
How long we keep it. We keep the conversation for up to 12 months after your last message, after which it is deleted automatically. If the conversation leads to an actual booking, that booking's details are stored separately, for as long as our legal and financial obligations require.
Who we share it with. We do not sell or rent it to anyone. We share it only with those we need in order to serve you (for example the hotel or tour operator you book) and only where the law requires it.
You can ask us to delete the conversation at any time — see the data deletion instructions.
9. Automated replies and your right to talk to a person
The first replies come from a virtual assistant, meaning an automated system rather than one of our colleagues. This is so we can answer you quickly, including outside office hours.
We use an external provider. To prepare the reply, the text of the conversation is sent to a third-party artificial intelligence provider, Anthropic, which may process it outside Albania. It uses the text only to produce the answer for you.
Ask for a person whenever you want. At any moment you can ask to speak with a colleague — just write "I want to talk to a person", or call us. You are never obliged to continue with the automated system.
The virtual assistant makes no binding decisions about you. Prices and availability are always confirmed by our staff before a booking becomes valid.
